Frequently asked questions

The questions we hear most. Don't see yours? Email or call us.

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Frequently asked questions

How is my price calculated?

What's included in the price?

How does the "no-surprise" guarantee actually work?

Are tips included? How much should I tip?

How much is the deposit and is it refundable?

When and how do I pay the balance?

Can I cancel or reschedule?

How accurate is the online calculator?

What's your service area?

What are your hours? Do you work weekends?

Can you do same-day or emergency moves?

Do you handle stairs? What about walk-ups?

Do you sell packing supplies (boxes, tape, paper)?

Do you move pianos, safes, fish tanks, and other specialty items?

Why is long-distance a partner network instead of you driving it?

For Partner Network jobs, do I get a binding price?

How long until I get a partner-network quote?

What's covered by 365 DELIVERY directly vs. the partner network?

What insurance is included? Can I add more?

My building requires a Certificate of Insurance (COI). Can you provide one?

Do you accept Apple Pay and Google Pay?

Do you offer payment plans?

How do I file a complaint or report an issue?

Can I track the crew on move day?

Should I provide drinks and food for the crew?

Still have a question?

Frequently asked questions

How is my price calculated?

What's included in the price?

How does the "no-surprise" guarantee actually work?

Are tips included? How much should I tip?

How much is the deposit and is it refundable?

When and how do I pay the balance?

Can I cancel or reschedule?

How accurate is the online calculator?

What's your service area?

What are your hours? Do you work weekends?

Can you do same-day or emergency moves?

Do you handle stairs? What about walk-ups?

Do you sell packing supplies (boxes, tape, paper)?

Do you move pianos, safes, fish tanks, and other specialty items?

Why is long-distance a partner network instead of you driving it?

For Partner Network jobs, do I get a binding price?

How long until I get a partner-network quote?

What's covered by 365 DELIVERY directly vs. the partner network?

What insurance is included? Can I add more?

My building requires a Certificate of Insurance (COI). Can you provide one?

Do you accept Apple Pay and Google Pay?

Do you offer payment plans?

How do I file a complaint or report an issue?

Can I track the crew on move day?

Should I provide drinks and food for the crew?

Still have a question?